ServiceNow Business Analyst
Long Term
Boston, MA
Onsite
Must have Skills/Attributes——-Agile, Business Analysis, ServiceNow, Training
Need ServiceNow Business Analyst.
Candidates must be local to Boston, due to onsite interview
Required Education:
• Bachelor’s degree is required
Required Skills and Experience:
• Experience on ServiceNow platform as Business Analyst
• Experience with Agile methodologies
• Experience with development and delivery of ServiceNow related training
• Documentation and testing experience
Responsibilities and Description:
· Captures customers’ and service providers'' ServiceNow requirements into stories, helps to solve the approach, and supports the overall implementation process in cooperation with developers
· Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform
· Assist in the documentation of processes and procedures and support the creation of ServiceNow solutions
· Construction of agile stories and tests configured functionalities end to end as soon as they have been developed
· Supports and creates project documentation
· Assists in the development and delivery of ServiceNow-related training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
· Assists delivery teams to rectify issues and improve service delivered to the customers on the ServiceNow Platform
· Develop strong business cases and ROI calculations to justify and measure the business value delivered by enhancements on the ServiceNow platform
· Proactively identifies opportunities for improvement, automation, optimization, or quality improvements.
· Helps negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members
· Other duties as assigned
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