very urgent demand // ForgeRock (L3) Support Engineer // Remote

Summary:
Responsible for supporting the operational stability, integration, and strategic development of IAM solutions.
Manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services.
Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures.
This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.

Essential Functions:
Lead business requirements gathering and IAM solution design.
Develop IAM architecture, physical design, and technology strategy.
Own and evolve the IAM roadmap in alignment with organizational goals.
Triage and resolve P3/P4 tickets related to ForgeRock IAM components.
Conduct daily application health checks and sanity testing.
Support integration and troubleshooting of Social Identity Providers (IDPs).
Participate in incident management and root cause analysis.
Attend command center calls and provide real-time issue updates.
Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution.
Maintain and update technical documentation and knowledge base articles.
Generate operational and performance reports as needed.
Ensure smooth transition of project deliverables to support and operations teams.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Competencies:
Resource Provisioning
Good understanding of Auth and OIDC concepts.
Solid understanding of IAM and security concepts
Good communication and presentation skills.
Highest level of personal and professional ethics and integrity

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, stoop, walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Travel:
This position may require up to 50% travel. Some of the travel is international.

Required Education and Experience:
Bachelor’s degree in information technology, Computer Science, Business or related field
Minimum of 10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams.
Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway

Knowledge & Skills:
Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG).
Strong understanding of IAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP).
Experience with incident and ticket management tools (e.g., ServiceNow, Jira).
Familiarity with monitoring tools and log analysis.
Knowledgeable in basic scripting (e.g., Shell, Python)
Skilled in maintaining documentation
Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
Knowledge in supporting deployment to stage and production