Title- App Admin – TRUX
Location- 100% Remote
Any Visa except (No H1B/OPT/CPT)
LinkedIn is Must
Job Description–
Responsibilities:
- Application administration
- End-user support
- Enhancements
- Working with vendors
- Diagnosing issues
Desired Skills:
- SQL background
- Experience in finance or order-to-cash processes
- HR application experience
- Ability to work remotely
- Self-sufficiency
- Availability during core hours (8:30 AM to 3:30 PM MST)
- Business systems analyst experience
- Familiarity with SOX or audit controls
- Swim-lanes and diagram expertise
- Data integration experience
- Control implementation and documentation
- Post Collections Team:
- Specific focus on managing collections after transactions
- May involve financial reconciliation and debt recovery
- Truck Application:
- Migration to Truax platform
- Application administration and support
- Project Development Team (Online Portal):
- Responsible for developing and maintaining the online portal
- Enhancements, bug fixes, and feature additions
- Self-Service Online Bill Pay:
- Ensuring smooth functionality of the bill payment system
- User support and troubleshooting
- Special Waste Initiatives:
- Integration with the online portal
- Compliance with regulations
- Documentation and reporting
- Digital Platforms:
- Transition from existing systems to Truax
- Coordination with other teams
- Experience with Tower, Scrum, or Kanban methodologies would be beneficial
POSITION SUMMARY:
The Application Administrator is responsible for configuring and supporting applications and partnering with business application users. The Application Administrator is a point of contact and subject matter expert in all functional and operational aspects of at least one business software application, partners with the business to provide IT support for organizational initiatives or activities and leads special projects. The Application Administrator also is responsible for mentoring and assisting less experienced Application Administrators or Specialists to resolve complex problems.
PROJECT INFORMATION:
This focus of this role will be to support digital platform initiatives related to the integration of our online portal for post collections and special waste customers.
PRINCIPAL RESPONSIBILITIES:
• Configures and supports complex software application issues experienced by end users promptly and professionally.
• Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
• Partners to diagnose and resolve complex software application issues escalated by other members of the software application team.
• Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service.
• Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution.
• Acts as a coach and mentor for newer or less experienced team members.
• Performs IT-related activities for projects to support the company priorities within the Post Collections space.
• Identifies and recommends system modifications to reduce user issues.
• Conduct user acceptance testing for enhancements/modifications to the platform.
• Fully documents each issue and resolution using the incident tracking system.
• Apprises team, peers, and management of any new support issues in a clear and timely manner.
• Documents processes and procedures for training IT team and end users.
• Performs other job-related duties as assigned or apparent.
MINIMUM QUALIFICATIONS:
• Minimum 2 years of experience with administrating and supporting end user applications (e.g. Post Collections, Order to Cash, Fleet Management, Finance, Human Resources).
• Demonstrated ability to use structured query language (SQL) to query and manipulate data.
• Experience writing reports, business correspondence, and end user procedures/manuals.
• Excellent time management and ability to work remotely with team members across multiple time zones.
PREFERRED QUALIFICATIONS:
• 2 years of business systems analytical experience, including the ability to flow chart processes.
• Experience with SOX audit controls.
• Background in finance operations/applications
• Experience with scaling software – e.g. Trux, Pc Scale, AMCS, etc.
Thanks & Regards
Inder Negi |Sr.Technical Recruiter
Anvik Technologies|Wilmington,DE
Email: inder.negi@anviktek.com
