Business System Analyst with ServiceNow

Hi,

We have an urgent requirement of Business System Analyst with ServiceNow in Phoenix, AZ (Day 1 onsite)

Here are the job details

Location: Phoenix, AZ (Day 1 onsite)

Job Description: We can go with normal BSA also with service now basic knowledge.

Skills:

• Strong understanding of ServiceNow platform capabilities, functionalities, and modules (Incident, Problem, Virtual Agent, SPM, CSM)

• Requirements gathering, process mapping, data analysis, and documentation

• Familiarity with ITIL framework, Agile/Scrum methodologies, and basic understanding of system architecture

• Ability to effectively communicate technical concepts and collaborate across teams

• Analyze complex business issues and propose effective solutions within the ServiceNow platform

Responsibilities:

• Collaborate with cross-functional teams to gather, document, and validate business and technical requirements for ServiceNow solutions

• Work closely with Product Managers and stakeholders to define and prioritize features, enhancements, and systems integrations

• Develop and review deliverables including designs, user stories, and training materials

• Perform testing and validation of delivered solutions to ensure defined requirements and quality standards are met

• Assist with generating reports and dashboards to monitor key performance indicators (KPIs) within ServiceNow

• Stay up to date with the latest ServiceNow releases and features to ensure continuous improvement of solutions and offerings

• Manage and track the API Requests for the Incident/Problem Management Products

• Analyze existing business processes, identify areas for improvement, and recommend appropriate solutions within the ServiceNow platform

Ajay Tanwar

Team Lead

E-solutions Inc. | 2 North Market Street | Suite #400 | San Jose, CA – 95113

Phone: +1 (669) 250-0966

Email: ajay.t@e-solutionsinc.com|

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Business System Analyst with ServiceNow c2c in recruitment in Phoenix, AZ (Day 1 onsite)