Fwd: Genesys Cloud Contact Center Technology Specialist _ Columbus , OH

Greetings,

We have the below requirement with our client. Kindly go through the JD below and let me know your interest.

Role: Genesys Cloud Contact Center Technology Specialist

Location: Columbus , OH

Duration: 6 months

Total Exp: 8-10 Years

Note- This is infrastructure support position not an application development position, need someone for Genesys Engage environment – Infrastructure / Patching and Maintaining Environment

Keywords- Voice Technology Engineer – Genesys Engage environment – Infrastructure / Patching and Maintaining Environment.

The team is responsible for contact center technologies that is moving to Genesys Cloud.

This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.

Activities for all environments include patching, currency, certificate management and after-hours support and more.

Skills Required:

Genesys Engage environment: Voice/Email and Chat routing, real-time and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.

Nice IEX workforce management knowledge and connectivity.

Virtual Hold queue to call back technology and connectivity.

Cyara monitoring and test platform.

“Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply.”

Thanks & Best Regards

Bhargavi Jaltar| Talent Acquisition Lead| Tekgence Inc.

Office : bhargavi@tekgence.com