Location: Melbourne, FL (Preferred) | Frisco, TX | Hartford, CT – Onsite
Seeking an experienced Level 2 M365 Messaging Engineer to provide technical support and incident management for Microsoft 365 services in a hybrid enterprise environment. The role involves user support, troubleshooting, documentation, and coordination with cross-functional teams.
Key Responsibilities:
Provide L2 support for Microsoft 365: Exchange Online (mail flow, spam filtering, security & compliance), SharePoint Online, OneDrive, and Microsoft Teams.
Manage mailbox and group configurations, permissions, and guest access.
Handle SharePoint Server patching and deployments.
Ensure timely resolution of incidents within SLA and maintain ticket quality.
Perform root cause analysis and contribute to knowledge base and documentation.
Collaborate with internal teams and external vendors to resolve issues.
Ensure adherence to ITIL processes, including Incident, Change, and Problem Management.
Technical Skills:
3–4 years’ experience supporting Microsoft 365 in large enterprise environments.
Strong troubleshooting and analytical skills.
Knowledge of identity management, application integration, and hybrid setups.
Experience in Office 365 administration and support tools.
Process & Soft Skills:
Willingness to work in a 24×7 shift environment.
Strong communication and documentation skills.
Experience with SLA tracking, escalations, and compliance requirements.
Team player with a collaborative approach.