Hiring || M365 Messaging Engineer || Melbourne, FL (Preferred) | Frisco, TX | Hartford, CT – Onsite

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Job Title: M365 Messaging Engineer
Location: Melbourne, FL (Preferred) | Frisco, TX | Hartford, CT – Onsite

Job Summary:
Seeking an experienced Level 2 M365 Messaging Engineer to provide technical support and incident management for Microsoft 365 services in a hybrid enterprise environment. The role involves user support, troubleshooting, documentation, and coordination with cross-functional teams.

Key Responsibilities:

• Provide L2 support for Microsoft 365: Exchange Online (mail flow, spam filtering, security & compliance), SharePoint Online, OneDrive, and Microsoft Teams.

• Manage mailbox and group configurations, permissions, and guest access.

• Handle SharePoint Server patching and deployments.

• Ensure timely resolution of incidents within SLA and maintain ticket quality.

• Perform root cause analysis and contribute to knowledge base and documentation.

• Collaborate with internal teams and external vendors to resolve issues.

• Ensure adherence to ITIL processes, including Incident, Change, and Problem Management.

Technical Skills:

• 3–4 years’ experience supporting Microsoft 365 in large enterprise environments.

• Strong troubleshooting and analytical skills.

• Knowledge of identity management, application integration, and hybrid setups.

• Experience in Office 365 administration and support tools.

Process & Soft Skills:

• Willingness to work in a 24×7 shift environment.

• Strong communication and documentation skills.

• Experience with SLA tracking, escalations, and compliance requirements.

• Team player with a collaborative approach.

Regards,

Francis Rio X  
US IT Recruiter

S2S SOFT LLC

francis@s2ssoft.com

 

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