Genesys Architect
Hello,
I have one position with one of our clients, please let me know if you are interested.
Job Title: Genesys Architect
Job Location: Boston, MA and Louisville, KY
Contract: 12+ Months
JOB DESCRIPTION:
Need a Genesys Architect to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
- Experience in Genesys CX functionality and features with real world experience optimizing IVR skill-based routing Queue management and agent desktop integration
- Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
- Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
- Ability to create omnichannel experience in integration with multiple digital channels
- Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and self-service features
- Collaborate with cross functional team for creating optimal solution and development
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Thanks & Regards
Abhilash Chaudhary
Senior Technical Recruitment Executive
Phone: +1-(771)-333-7122
Email: Abhilash.Chaudhary@codinix.com
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