Job Title ServiceNow Expert

Location Boston, Massachusetts(Local only)— Noh1b

ServiceNow Expert
Local to MA

Must have

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.

• In-depth knowledge of ITIL framework and IT service management processes, including Incident, Change, Problem, and Release Management.

• Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.

• Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).

• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.

• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Job Description:

We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software support. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle management.

Key Responsibilities:

· Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).

· Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.

· Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.

· Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.

· ServiceNow module agnostic, with the ability to administer the product as a whole and within the modules purchased.

· Perform back-end maintenance tasks, including configuration and occasional support.

· Implement improvements and changes, such as field changes (new fields, delete fields, change field requirements), workflow changes, reports management, and dashboard management.

· Prepare for upgrades, including recommending upgrade schedules, reviewing upgrade scope, preparing test scripts, and coordinating testing preparation.

· Conduct upgrade testing, including testing the Dev environment against test scripts, testing the Prod environment against test scripts, and validating skipped items.

· Understand ServiceNow’s capabilities for expansion, assess CTR’s needs, and provide recommendations for using additional ServiceNow modules.

TASKS AND ACTIVITIES

· ServiceNow module agnostic, the person should be able to administer on the product as a whole and within the modules we purchase.

· Back-end maintenance. The individual will learn our configuration – upfront work, then occasional support

· Improvements and changes – occasional support

Thanks & Regards

Suhail Ahmad |Sr.Technical Recruiter

Anvik Technologies|Wilmington,DE

Ph: + (224) 772-6036Ext-166

Email: Suhail.Ahmad@anviktek.com

Linkedin: https://www.linkedin.com/in/suhail-canopus-9a4516235/

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