Hi, I hope this mail finds you well ! This is Gaurika Bhatia and I represent Galactic Minds Inc a leading IT staffing organization. I am part of a team responsible for catering major clients those are the world leaders in providing their specific services/solutions. I came across your resume from one of the job boards and found your profile suitable for the below role. Please have a look at the below job description and if that matches with your skillset, please response with your updated resume. Position- SRE Location: Redmond, WA (Only Locals) Must to have: - Detailed and clear communication, written and verbal working with stakeholders, X-org communication skills, influencing skills
- Networking fundamentals
- PC/server hardware
- RBAC assignments
- AAD/AD security groups, permissions, group policy, MFA
- Windows Client and Server OS, file system permissions
- Security fundamentals and processes (JEA, change tracking, audit trails, approval/authorizations)
- Azure fundamentals
Responsibilities: - Receive, triage, and manage IT-related issues reported by end users
- Drive clarity of reported issues, translating business and user functions into likely technical causes
- Engage appropriate SMEs and IT teams to resolve issues, based on root cause and area of responsibility
- Handle escalations in priority/criticality
- Identify and pull multiple teams together to resolve complex issues
- Document roles, responsibilities mapped to technical permissions required to fulfill those roles
- Identify pain points and repeated issues, create action plans to reduce toil
- Track and drive down MTTR
- Drive incident bridge calls, engage required SMEs and drive outages to closure
- Document outage activities, manage regular communications with stakeholders
- Drive post-mortem reviews with applicable teams
- Regular reports on overall issue counts, categories, resolution time
Regards, Gaurika Bhatia Technical Recruiter Galactic Minds Inc. 3240 E State St, Hamilton Township, NJ 08619 Direct: 732-466-4693 E: gaurika@galacticmind.com Website: https://www.galacticmind.com/ | |
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