Hi,
I hope everything is well, and would welcome the opportunity to discuss the below position if you’re in the market. If you’re not available and know someone who is, please forward this to any interested persons
Job Title: System Administrator
Location: 3700 Wake Forest Rd., Raleigh, NC 27609- Hybrid
Duration: 12+ Months
Note : Local to NC Only
Rate: $50/hr. on C2C
Visa : OPT,H1B,H4EAD,L2S,E3S,TN Only
Experience : 8+years
Description
***This is an onsite position.
System Admin Mid-Level Contractor Job Description
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required / Desired Skills
Customer Service Skills: 5 years, Required
Windows OS & M365: 5 years, Required
Hardware Provisioning: 5 years, Required
Organizational Skills: 5 years, Required
Asset Management: 5 years, Required
Testing Intune Processes: 5 years, Required
Testing Upgrades and Software Changes: 5 years, Required
Software Installation: 5 years, Required
MECM, Active Directory, Tanium, Intune, & Beyond: 3 years, Required
Macintosh Apple Devices: 3 years, Required
Thanks & Regards,
K Pavan Kalyan | Sr IT Recruiter |
Logisoft Technologies Inc.
50 Cragwood Road, Suite #315,
South Plainfield, NJ – 07080
Ph: 615-488-2235 EXT: 119
E-mail: pavankalyan.k@logisofttechinc.com
LinkedIn : https://www.linkedin.com/in/pavankalyan-kalva-a285b2194/
We are Specialised in CRM Customisation, CRM Portal Integration, Infrastructure Services, Application Development, Application Integration & Consulting Services
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